On July 25, two Medical Imaging teams were recognized at the Ambulatory Recognition Celebration for UW Health Patient Experience Outpatient/Ancillary Team Awards. One South Park Mammography and Odana Atrium Mammography teams made up half of chosen teams for this honor, and many other medical imaging teams also received high scores. A special thank you was also given to the Schedulers/Receptionists who support the programs.
The Patient Experience Team Awards are based upon Press Ganey 2011 data, both six month patient satisfaction scoring periods. Both One South Park and Odana Atrium were Star Performers in both periods and scored in the top 15 percent of all outpatient/ancillary areas for both friendliness of staff and helpfulness of phone personnel. Our teams have total control of service behavior and attitude, which is reflected in patients’ perceptions and responses to these items. These Medical Imaging teams have demonstrated consistently high attention to these service areas.